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Return Policy

Bronco Distribution Return Policy 

 

Our customers continue to be our top priority. We understand that products may be defective from time to time or you may not receive certain products. We offer hassle-free returns on defective products.  

 

Hardware: 

Defective hardware* can be returned within 30 days from the date of purchase. This warranty only covers manufacturer defects such as not turning on. Any other type of damage will be considered misuse of the product and is not returnable.  Visible and physical damage will not be accepted. 

 

A copy of an invoice or invoice number is required in order for a credit or exchange to be given. 

 

30 days after the purchase date please contact the product manufacturer for any returns.

 

*(Torches, scales, batteries, vaporizers, electronic rolling tray.) 



Glass Accessories  and Water Pipes: 

 

Damaged or broken items must be reported within 48 hours from the time of purchase. We will not accept any claims after 48 hours. 

 

Manufacture damage can be returned for credit at any given time. Manufacture malfunction is when a chamber or vital part of the water pipe prevents the unit from actually working. 

 

While unpacking the order, please make sure that all items are out of the box before submitting a missing claims form. We often pack items inside stash boxes or containers. 



Report any damage or missing products to sales 



SHIPPING - UNWANTED ITEMS/ ITEMS PURCHASED IN ERROR

You will be required to pay all return shipping fees.

If you are returning items over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. 

We cannot guarantee that we will receive your return and will be unable to issue a refund until we have physical possession of the returned item(s).

 

REFUNDS - UNWANTED ITEMS/ ITEMS PURCHASED IN ERROR

To be eligible for a refund, the unwanted item(s) or item(s) purchased in error must be in our possession no more than 5 business days after your return has been approved.

Once your return is received, inspected, and confirmed to meet the requirements of our return policy, you will be issued a refund on those items. You will receive email notification of your refund. A credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

If your return does not meet our requirements, no refund will be issued and you will be notified by email.

*PLEASE NOTE*: All returns for unwanted items/items purchased in error will be issued a 10% restocking fee on the final total for all items. (For example, a $50 restocking fee will be charged on $500 worth of returns.)

 

RETURNS - UNWANTED ITEMS/ ITEMS RECEIVED IN ERROR

If you received items other than what you purchased from us, you must contact us within 48 hours from the time of delivery.  All items must be in the new, unused, and unopened condition in their original packaging to qualify for a credit, refund, or product exchange.

Please email [email protected] with your request to return any item(s) that you received in error.

To complete your return, we will require the order number, email address, or first and last name associated with your customer account. We will also need to know if you would like a refund, credit, or product exchange.

One of our customer care team members will reply back via email and approve the return. You will be provided with an RMA (Return Merchandise Authorization) Number and instructions to return (something we should be able to do with new software).

Please do not send your purchase back to the manufacturer unless otherwise instructed. 

SHIPPING - UNWANTED ITEMS/ ITEMS RECEIVED IN ERROR

We will pay for and provide you with a return shipping label with a tracking number included.

You will be presented with several options as to how you wish to receive your return label (via email, included in the package with your next order, pay for return yourself, and be reimbursed with proof of shipping paid).

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